Frequently Asked Questions (FAQ) – THE LOCKER ROOM
• What products does THE LOCKER ROOM sell?
We offer high-quality sportswear, including jerseys, tracksuits, T-shirts, caps, and other fan merchandise for sports enthusiasts in Germany and around the world.
• How long does shipping take?
• Germany: 2-4 working days
• Europe: 4-7 working days
• Worldwide: 7-14 working days
Please note: Delivery times may be delayed due to holidays or customs clearance.
• Do you ship internationally?
Yes! We ship worldwide. If your country isn't available at checkout, just email us:info@thelockerroom.store
• How can I track my order?
Once your order has been shipped, you'll receive an email with a tracking number. You can use this on the shipping provider's website.
• How much does shipping cost?
• Shipping costs are automatically calculated at checkout
• Free standard shipping within Germany for orders over 75 €
• Can I return my order?
Yes, you can return unused items within 14 days of receipt.
• Items must be unworn, unwashed, and with all tags attached. • Sale items must be returned
within 7 days.
• How do I start a return?
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Send us an email toreturns@thelockerroom.store
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We will send you return instructions and a return authorization number (RA)
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Pack the item carefully and indicate the RA number on the package
• Will I receive a refund?
Yes. After receiving and inspecting your return, we will refund the amount to your original payment method within 14 business days .
• What if my order arrives damaged?
Please send us an email with your order number and photos within 48 hours of receipt toinfo@thelockerroom.storeWe will find a solution as soon as possible.
• Do you offer exchanges?
We currently do not offer direct exchanges. Please return the item and reorder the desired product.
• How can I contact you?
📧 Email: info@thelockerroom.store
📍 Address: THE LOCKER ROOM, Birkenstraße 49, 85452 Moosinning, Germany